FREQUENT QUESTIONS

Of course, at Regina Romero we care about your safety. For us it is very important that you always feel comfortable and safe when making your purchases.

Whenever you buy online, it is important that you verify that the website you are using complies with the following characteristics:

- Security lock on the URL address.

- PayPal as a payment method available (this guarantees the site as 100% secure).

- Visit the recommendations of other customers on Facebook and Instagram.

If you live in CDMX, the delivery time is 3 to 4 business days and you will receive them through our delivery staff or by local courier service.

If you live in any other State of the Republic, the delivery time is from 5 to 8 business days, we will send them through the fastest parcel according to the area in which your address is located (Fedex, Estafeta or DHL, generally ).

If you reside within the Mexican Republic, the shipping of all your purchases is completely free.

In case you are outside the Republic, Mexicana will make you a quote depending on the country.

Yes, we have international shipping. Prices outside of Mexico are in dollars, and, in this case, the customer would pay the shipping cost (this cost may vary), a quote is made with the address and zip code where you want to receive your order.

Yes, the prices of our items outside of Mexico may vary since they are quoted in dollars, they are also subject to the different taxes of each country. That is why, if you place an order for a place other than Mexico, the total cost, including taxes and shipping, may vary. Remember that in case of international shipping, the customer must cover the difference in the shipping cost.

Our sizes range from 22 to 27, including half numbers. You can consult our Size Guide so you can be sure that the size you order is correct.

We recommend you read the "Size, Fit and Last" Section of each model where we give you recommendations.

Some of our shoes are available in size 27mx, we recommend filtering by size in the "shoes" section, select the number 27mx or any other number and all the models that we have available at the moment will appear. We are working to expand our sizes and that everyone can enjoy some Regina Romero.

This depends on the collection to which they belong. If it is a seasonal model (PV or OI) we do not restock it unless it is sold out at the beginning of the season, this to give you more exclusivity. On the other hand, the models of the Regina Collection are replenished on a regular basis.

We constantly restock the Regina Collection models, our shoes are handmade and the designs are exclusive, we do not manufacture massively.

What we recommend is that:

1. Go to the page of the product you are interested in.

2. Choose the color and size you are interested in.

3. Under SOLD OUT, click on the legend in pink that says: CHOOSE YOUR SIZE - Notify me when there is inventory.

4. Put your email

You will receive an email as soon as the refill arrives.
This email is sent in the order in which they are added to the waiting list for a certain model, color and size.

Remember that we like to offer you exclusivity, so our models and sizes are limited.

We produce small batches to give you more exclusivity. Many times there are models that sell quickly and although we make more shoes of the most common sizes, they run out in the first few days.

There are constant restocks of the models that are in the Regina Collection . Sometimes we do restocks of the seasonal collections. You can subscribe to our newsletter to find out when the restocks arrive or sign up for the REPLACEMENT NOTICE list that you find at Every model.

The lasts of our shoes are created with the foot of the Mexican woman in mind, which is generally wider or with a higher instep. However, Regina Romero's sizes are fair in sandals and slippers. We recommend you review our blog Our Lasts where you can find specifications and models for each last. You can also check the specific details of each model on their page.

No, the models that are put on sale are seasonal models, either SS or AW. These models are put on sale before the new season comes out and while supplies last. Our production is limited and exclusive since they are handmade.

Regina Romero has 3 Collections a year:

The Regina Collection , where you will find our classics and best sellers; that are replenished on a regular basis, and the seasonal collections, Spring-Summer and Autumn-Winter.

Seasonal models generally come out every 6 months, but new models may also come out due to a collaboration or a model may be added to the permanent collection.

Stay up to date with our new releases, refills and more by subscribing to the newsletter.

All our shoes are produced taking into account the highest quality standards in the international industry, in order to create a unique, durable and comfortable product. Our footwear is made with the highest quality leather, this makes them fit like a glove on your feet and, with our exclusive JARC technology and "memory foam" comfort insoles, you cannot match the feeling of comfort that you get when wearing them.
You can see reviews from satisfied customers on Facebook .

We have various heel heights, from flats, low heels of 4 cm and up to 13.5 cm. We also cover intermediate heights which are 6cm, 7cm, 8cm, 10cm, 12.5cm and 15cm.
We share our blog of Our Lasts where you can find all the heights and specifications of our models.

Check out our sneaker models here .

Yes, our products are made from 100% leather. The upper and lining are in leather, unless they have some fabric application. The sole, generally, is made of leather, with a knurled finish (it is a process that takes the sole so that it does not slip) in some models, the design specifies a synthetic sole, this also adds a little more comfort when using them.

No, at Regina Romero we are proud to be a socially responsible and environmentally friendly company. All the leather that we use for the manufacture of footwear is a by-product of the meat industry, therefore, as long as human beings continue to consume meat, leather will always exist as a by-product, otherwise it would become waste.

We recommend you read our blog Myths and truths of the skin or leather

All our products are Made in Mexico , by craftsmanship. Our factories and tanneries are located in Guadalajara, Jalisco, since shoes are manufactured there with the highest international standards of the industry in Mexico.

We want you to be very happy, that is why your 1st exchange is completely free, as long as it is within the first 7 days of receiving your product.

Free exchanges are if the size does not fit you or due to manufacturing defects. The product must be unused, remember to keep the complete packaging to be valid. You can check all the change policies on our Changes page.

As it is a personalized order, there is no possibility of making a change or return, since it would be a unique model with specific characteristics.

The sale items found in the SALE Section are not included in the free exchange policy.

Check our Exchange Policy

Discount items are not considered those that were purchased during special promotions or that were applied to a promotional discount code such as 10DESC that gives you 10% on your first purchase as long as it was at the regular price.

If you wish to make any changes, you have 7 business days from the time you receive your shoes, which must be unused and with the complete packaging.

Visit the following link and follow the process, it is very simple:

CHANGES REGINA ROMERO

We ask you to have at hand your order number and the email with which the purchase was made.

Once the request has been started, the options are the following:

* Exchange via parcel for the same model, in a different color or size (Subject to availability)
* Regina Romero Credit Certificate Request
* Change in Physical Boutique (Located in CDMX)

We remind you that your purchase is protected.

IMPORTANT: All communication of changes must be made via email: cambia@reginaromero.com to ensure proper attention and service.

*It is important to send your request by email within the first 7 days of receiving your order, to make the change effective at no cost.

**Remember that purchases made at El Palacio de Hierro or in Liverpool must necessarily be made via the store where they were purchased.

***In Sales there are no changes or returns.

Check our Exchange Policy.

In case you want to make a change for a different model and it has a higher cost, you would only have to pay the difference through a deposit or transfer. If, on the other hand, it is a cheaper model, the difference will be credited to your account in the form of a credit so that you can use it on your next purchase.

Remember that you have 3 days once we send you the guide to send us your product and continue with the exchange process. If after these 3 days you have not returned your shoes, you can make the change if the following is true:

1) The cost of shipping is the responsibility of the customer.

2) It is within 30 days of receiving the item.

3) Notice of the change was given within the first 7 days.

4) The item is unused and is returned in the same condition it was received.

Once you have sent your package, please send us an email to cambia@reginaromero.com with the guide information so that we can track and follow up on it.

In case you have already made your first exchange and for some reason you want to exchange your item again, you can do so as long as the product is in good condition, only in this scenario, you will have to cover all shipping costs.

We pride ourselves on being the best shoes in Mexico, however, we are not perfect, that is why, if at any time you receive your product damaged or it does not meet our quality standards, contact us as soon as possible to request now. be it an exchange, a repair or, in any case, a return.

Within factory defects we refer to:
* Seams (shoes unsewn from the contour).
* Ironwork breakage.
* Buckle break.
* Broken closures.
* Heel break.

Our shoes are made of 100% leather. This material easily molds to your foot like a glove, making your shoes more comfortable. Therefore, if your shoes are a little tight, the skin will give and in a few days they will be ready for you to wear without discomfort.

If you feel that you have ½ size smaller, we recommend contacting your local shoemaker so they can help you fit them to your preference. If you consider that they squeeze you too much, you can request your change within the first 7 days of receiving your footwear by email to: cambia@reginaromero.com

If you feel that your shoes are a little loose or slightly larger than your foot, a simple insole is the solution in most cases. For example, if it is a little long, there are special insoles called "heel pads" that help you reduce the length. If, on the other hand, the problem is the width of the shoe and your foot "swims" a little inside it, a full insole always solves these problems, you can find it in most pharmacies and supermarkets of your choice.

Repairs are only carried out for manufacturing defects and the estimated delivery time is 30 to 90 days. We only cover the cost of shipping in the event of a manufacturing defect.

We always recommend you go to your trusted shoemaker for common repairs such as a broken lace, changing covers, etc.

Within factory defects we refer to:

- Seams (shoes unstitched from the contour).

- Hardware breakage.

- Buckle break.

- Broken closures.

- Heel break.

Well-cared-for shoes can last up to 20 years or more. Normally, with medium use and good care, they last from 2 to 5 years. It all depends on the city and the use you give them. To learn about the care of your footwear, visit our blog Essential Care for your Regina Romero. Leather, Patent Leather and Suede .

At Regina Romero our mission is for you to be 100% satisfied and happy with your purchase. That is why we always seek to provide you with quality service and personalized attention so that you can find your ideal size and model.

We recommend you read the Changes Section for all the details.

If for some reason the product did not fit you and at the moment we do not have another similar one or in your size or to your liking, you can request a return. The return request must be made by email to cambia@reginaromero.com within 7 days of receiving the product.

The product must be new and comply with the Exchange Policy .

For manufacturing defects, consult the Returns Policy .

You will always find our initial discount of 10% that you can use on your first purchase. Sales, on the other hand, change dates depending on the time of year. If you want to be informed of our current discounts and promotions, we recommend that you subscribe to our newsletter so that you never miss out on the offers.

Remember that if it is your first purchase with us you have a 10% discount with the code 10DESC. To make use of it, you must first register in the online boutique, then select the item(s) you wish to purchase. When you are ready to finalize your purchase, go to the checkout. On the right side of the screen you will find "Enter your promotional code" click and enter your 10DESC to apply the discount. At the end of your purchase, just verify your amount to pay.

We will generate a personalized discount code.

Yes, we have gift cards. You can find them in the accessories section of our online boutique. You can buy them from $599.00 and up to $4,499.00.

We have the following forms of payment:

- Debit and credit cards.

- PayPal.

- Bank transfer and deposit to account*

- Kueski PAY.

*To make your payment by bank transfer, you must contact us either through the online boutique chat or through a direct message on Facebook, Instagram or Whatsapp.

When making your purchase with a credit card, we offer you the possibility of deferring your payment for 3 or 6 months without interest.

**If the option with the menu of months without interest is not displayed, check with your bank, since it could be that your card does not participate in this form of payment.

If you are interested in distributing and/or selling our products, send us an email to info@reginaromero.com with your name, telephone, email, address and name of your store (if you have one), and Ing. Jorge Romero will contact you to provide you with all the information you need.

Our physical boutique is located at:

Mount Lebanon #250, Lomas de Chapultepec, Del. Miguel Hidalgo, CP 11000, CDMX, Mexico.

Our physical boutique is located at Monte Libano #250, Lomas de Chapultepec, Del. Miguel Hidalgo, CP 11000, CDMX, Mexico.

Remember that you can also find some of our models at El Palacio de Hierro branches Polanco, Satellite, Santa Fe, Perisur and Guadalajara.

Our catalog is digital:

www.reginaromero.com