EXCHANGES AND RETURNS POLICY

General Policy:

• We want your shopping experience to be exceptional.
• Your 1st. exchange is FREE of charge (check the conditions)
• We apply exchanges and returns under certain conditions.
• All products must be unused, with tags and in original packaging to be eligible for exchange or return. Including the flannels (cost $150.00 for each one).

Changes:

Free of charge:

• Only applies 1 time per order for regular price items.
• Request within 7 days of receipt.
• The product must meet the presentation requirements (labels, packaging).

With cost:

• For regular items after 7 days and before 45, and for sale items.
• Involves minimum shipping costs of $400.00.

General:

• All changes are subject to quality inspection.
• You can exchange for another model, size or color, subject to availability.
• In case of price differences, it will be adjusted by payment or credit.
• Process your change request and follow the instructions in our “Regina Romero Change Portal” https://reginaromero.com/pages/portal-de-cambios.

Returns:

• Within 30 days of receipt.
• Cost of $400.00 to cover logistical expenses.
• A Certificate of Credit is issued upon satisfactory inspection, valid for one year.

Refunds:

• For manufacturing defects only, excluding sale items.
• Contact via email at atencionaclientes@reginaromero.com with details and photos of the defect.
• The refund is processed in 4 to 6 business days in the original payment method, once the merchandise is received and the refund has been approved.

Repairs:

• No cost for manufacturing defects within the first 30 days of purchase:
• Manufacturing defects without cost are:

• unstitched seams around it,
• hardware breakage
• buckle breakage
• breakage of closures
• Heel breakage.

• Repairs take 30 to 90 days.
• Repairs outside these terms have an extra cost, including shipping.

Additional notes:

• Online purchases are not eligible for exchanges or returns at department stores.
• For exchanges or returns, you can visit the boutique at Monte Lebanon 250, CDMX, or follow the process in the online Exchange Portal.