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NOTICE OF PRIVACY

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, Hero e, SA de CV, makes the following privacy notice available to you.

Hero e, SA de CV , is responsible for the use and protection of your personal data, in this sense and in compliance with the legal obligations established in the Federal Law on Protection of Personal Data Held by Private Parties, through this means, it is informed to the owners of the data, the information collected from them and the purposes that will be given to said information. In addition to the above, we announce that Hero e, SA de CV , has its address located at: Armada de México 46, Lomas del Chamizal, Cuajimalpa de Morelos, 05129 Mexico City, CDMX, Mexico.

The personal data that we collect from the client will be used for the following purposes, which are necessary to establish our relationship with the client, as well as to attend to the services and/or orders requested:

  • Provide or improve a service; deliver a product and marketing advertising campaigns.

To carry out the purposes described in this privacy notice, we will use the following personal data: Name, telephone number, address, zip code, city, state and email address.

On the other hand, we inform the client that their personal data will not be shared with any authority, company, organization or person other than us and will be used exclusively for the indicated purposes.

The client has, at all times, the right to know what personal data we have about the client, what we use it for and the conditions of use we give it (Access). Likewise, it is the client's right to request the correction of their personal information if it is outdated, inaccurate or incomplete (Rectification); Likewise, the client has the right to have their information deleted from our records or databases when they consider that it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, the client must submit the respective request as follows:

  • Through a request sent to the email info@reginaromero.com . The above will also serve to know the procedure and requirements for the exercise of ARCO rights, however, the request to exercise these rights must contain the following information: Name; Phone; Content or reason for request; Signature
The response to the request will be given within 15 business days and will be communicated as follows:
The contact details of the person or personal data department, who is in charge of processing ARCO rights requests, are as follows:
  1. Name of person responsible: Jorge A. Romero Calzada
  2. Address: Armada de México 46, Lomas del Chamizal, Cuajimalpa de Morelos, 05129 Mexico City, CDMX, Mexico.
  3. Telephone: 5572619103
  4. Email: info@reginaromero.com .

At any time, the client can revoke his consent to the use of his personal data. Likewise, the client may revoke the consent that, if applicable, he has given us for the processing of his personal data. However, it is important that you keep in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation it is required to continue processing your personal data. Likewise, the client must consider that, for certain purposes, the revocation of their consent will mean that we will not be able to continue providing the service they requested from us, or the conclusion of their relationship with us.

To revoke the consent that the client grants in this act or to limit its disclosure, the respective request must be submitted through the following email: info@reginaromero.com . Likewise, the client may request information to know the procedure and requirements for revoking consent, as well as limit the use and disclosure of their personal information, however, these requests must contain the following information: Name; Phone; Content and reason for the request; Signature. The response to the request for revocation or limitation of disclosure of customer data will be given no later than 15 business days and will be communicated as follows:

  • Through an email indicated in the request that is formulated

This privacy notice may be modified, changed or updated due to new legal requirements; of our own needs for the products or services we offer; of our privacy practices; of changes in our business model, or for other reasons, therefore, we undertake to keep you informed about the changes that this privacy notice may undergo, however, the client may request information about whether it has undergone any changes. through the following email address:

www.reginaromero.com